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Customer Care Representative

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To apply for this role, email your CV, covering letter and expected salary to jobs@laundrapp.com

Laundrapp does not accept unsolicited CVs from recruitment agencies. We reserve the right to keep unsolicited candidate submissions on our own database with no obligation to the agency concerned. Unsolicited approaches by any means and to any employee of Laundrapp will greatly affect our decision to consider  working with you in the future.

DETAILS OF ROLE:
Job Title: Customer Care Representative
Manager: Customer Care Manager
Compensation: Competitive Salary + Equity
Location: London
Duration: Permanent

ROLE SUMMARY:
We are seeking an experienced Customer Care Representative to provide efficient and friendly front line support, maintaining high standards of service, building customer relationships and trust and creating a few smiles along the way. This is a unique opportunity to provide best-in-class support to our users as the voice of Laundrapp, as well as developing customer insights that will be used to help inform future strategies of the managements team.

So, if you like people, are passionate about offering an amazing customer service experience to your customers, and want to be a part of your community, you’ll love working here.

PRIMARY RESPONSIBILITIES:

  • Provide quality inbound and outbound telephony and email support to manage customer queries
  • Resolve customer complaints
  • Handling more complicated queries/issues and organising customer compensations
  • Proactively liaising with Drivers/Partners to ensure orders run smoothly
  • Work closely with the Operations team to improve the product and customer experience
  • Act as an escalation point for day to day center issues
  • Assist in the creation and roll out of best working practices and procedures

SKILLS / EXPERIENCE:

  • 2+ year(s) of related experience
  • Great verbal and written communication skills
  • Flexible service hours (role includes variable shift pattern with early mornings, late evenings and weekend shifts)
  • Experience of working in high paced start-ups(preferred but not compulsory)

 

We would like to invite candidates to find out more about Laundrapp at laundrapp.com/working-for-laundrapp and most importantly try the service! Feedback is important to us and we’ll often ask interviewees on their impressions of the service and improvements that can be made.

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