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Customer Terms & Conditions

 

1. Our contract with you

1.1 These Terms will apply to any Order we accept from you via the App, including any Order that is changed under paragraph 4. Note that unless you accept these Terms (by ticking the acceptance box when you set up your account, you will not be able to place an Order.

1.2 We may change the Terms from time to time and it is the current version which will apply to each Order when you place it. We will notify you of changes to the Terms by email.

1.3 Please read these Terms carefully and make sure that you understand them before placing an Order. The Terms restrict Our liability to you in certain circumstances. Please see paragraph 11. Please note any Orders without a voucher code and which have a value of less than £15 will be charged £15 as a minimum. 

1.4 If you need to contact Us at any time about an Order you may do so as set out in paragraph 13.

2. Definitions

2.1 When the following words with capital letters are used in these Terms, this is what they will mean

2.1.1 App: Laundrapp

2.1.2 Event Outside Our Control: any occurrence or circumstances over which we have no control as described in paragraph 2 and including (without limitation) the unavailability of any Service Provider, key personnel or key materials without which We are unable to provide the Services;

2.1.3 Item: any garment or article collected from you in connection with an Order;

2.1.4 Order: your order for the Services as set out in the order form submitted via the App;

2.1.5 Services: personal dry cleaning or laundry services collected from and delivered to your nominated address;

2.1.6 Service Providers: any third party with which we contract in order to assist us in providing the Services;

2.1.7 Terms: these terms and conditions as amended from time to time; and

2.1.8 We/Our/Us: Laundrapp Ltd, 08971706, 6 Lower Grosvenor Place, London, SW1W 0EN.

2.2 When we use the words “writing” or “written” in these Terms, this will include e-mail and notifications via the App.

3. Placing an Order

3.1 Please ensure that you check the details of your Order before submitting it as We will not be liable to you for any errors you make. For example, please check carefully that you correctly identify each Item. If you think that you may have made a mistake, please contact Us as set out in paragraph 13. We will confirm any changes to your Order by email. Changes are also dealt with under paragraph 4.

3.2 Submission of an Order does not create a contract between us. The contract arises when We send you an email confirming acceptance of your Order. The email will include your billing information.

3.3 We will assign an order number to each Order and inform you of it when We accept the Order. Please quote the order number in all subsequent contact with Us.

3.4 If for any reason We are unable fulfil your Order, We will let you know by email.

4. Changes to your Order

4.1 You may make a change to an Order at any time before the collection time set out in Our email acceptance of your Order by contacting our Customer Care at customercare@laundrapp.com.

4.2 With your consent and at our discretion, We may make a change to your Order as an alternative to cancelling it in the circumstances set out in paragraph 1or in the exercise of our discretion under paragraph 8.3.

4.3 Where changes are made to an Order under either of the preceding sub-paragraphs We will re-issue the Order confirmation to you via email.

5. Cancelling your Order

5.1 You have the following limited rights to cancel an Order.

5.2 You may cancel your Order in the following circumstances:

5.2.1 at any time up to four hours before the collection time set out in Our email acceptance of your Order via the App; or

5.2.2 at any time up to four hours before set out in Our email acceptance of your Order by contacting our Customer Care at customercare@laundrapp.com; or

5.2.3 after We have collected your Item(s) if We are affected by an Event Outside Our Control by contacting our Customer Care at customercare@laundrapp.com.

5.3 You acknowledge that (subject to paragraph 2.3) once an Item has been collected from you we have begun to provide the Services to you and that any rights ofcancellation you may have under the Consumer Contracts Regulations or any equivalent law or regulations will be lost.

5.4 Cancelling your order at less than four hours before a collection or failing to be present for collection is due will incur a £5 additional charge

6. Our rights to cancel your Order

6.1 We may cancel your Order and the contract between you and Us in the following circumstances:

6.1.1 as a result of an Event Outside Our Control; or

6.1.2 if you fail to make Items available for collection; or

6.1.3 if we consider that any Item does not correspond with the Order, is damaged, has no information about its content or cleaning instructions, or does not fall within those Items which we accept (for a full list of excluded items please refer to laundrapp.com/FAQ).

6.2 If we cancel your Order we will contact you by phone or email and

6.2.1 where We have already started work on your Order, We will not charge you anything and you will not have to make any payment to Us;

6.2.2 we will arrange to redeliver the Item(s) to you at the original redelivery time or as soon as reasonably possible.

7. Collection and redelivery

7.1 Subject to paragraph 12, We will use reasonable endeavours to collect and re-deliver Items at the times specified in the Order but we cannot guarantee to do so. We will use reasonable endeavours to communicate any delay to you by phone or email.

7.2 If you are not available to accept redelivery of Items, we will contact you by phone or email to arrange redelivery at your convenience.

7.3 – If delivery is not possible due to customer being unavailable at the designated time, a redelivery charge of £5 will be charged foreach consequent attempt of delivery. Laundrapp will endeavour to find a suitable redelivery time. However, if a redelivery is urgent, it is the customers responsibility to organise a same day courier or collection from the Facility.

7.4 If you have failed to accept or arrange redelivery of an Item for more than 90 days after the redelivery date specified in the Order we may dispose of the Item or donate it to an accredited charity of Laundrapp’s choice.

7.5 Subject to paragraph 7, all items collections and re-deliveries must be acknowledged by a signature.

7.6 You may arrange to have Items collected from, or re-delivered to, a third party, on condition that you do so at your own risk and the third party is prepared to sign an acknowledgement on your behalf.

7.7 You may, by written instructions to us, request Us to leave an Item in an agreed location without providing Us with a signature of acknowledgement. If you do so, it is at Our discretion and entirely at your own risk and we shall not be liable to you for any damage or loss of Items re-delivered on this basis.

7.8 24 hour service is not available in all locations and may be affected by items in your basket.

8. Service standards

8.1 We will provide the Services with reasonable care and skill in accordance with good industry standards.

8.2 We will not be liable for any delay or non-performance of our Services where you have failed to provide accurate information in your Order, for example if an address is incomplete or inaccurate, or if you fail to accept redelivery of Items in accordance with an order

8.3 We may contact you by phone or email if we consider any Items submitted to us to be at an increased risk of damage, including, but not limited to, Items:

8.3.1 with special requirements or instructions for cleaning;

8.3.2 with no label indicating cleaning instructions;

8.3.3 which are damaged or stained; and

8.3.4 bearing an extraneous or hazardous thing, e.g., pins, jewellery, coins, pens, etc.

and at our discretion and with your consent may agree to provide the Services at your risk in respect of those Items.

8.4 Wash and Fold Orders

8.4.1 Checking Items

Please ensure to thoroughly check all the garments for hazardous items e.g. coins, pens, keys, etc. as we hold no responsibility for any items lost or damaged as a result of the cleaning process.

8.4.2 Washing and Drying Process

The load is washed at a 30 degree cycle and tumble dried at a medium heat. As we process a high volume we will not be able to cater to personal requirements (e.g. temperature, washing powders, etc.). Please note that the items are not ironed.

8.4.3 Colour Separation

We will separate the clothes into lights and darks for you. Although we will take the utmost care in doing this we will accept no responsibility if there is any bleeding or colour transfer during the cleaning process.

8.4.4 Size of Bag

We will measure the laundry by weight. The minimum weight is 6kg and every kg over 6kg we will charge accordingly. We will update this after we have weighed it at the facility and you will receive a confirmation email. Any orders below 6kg will be charged at the Wash, Tumble Dry & Fold price.

8.4.5 Damaged Items

We will not be liable for damage to items as we wash by the load and do not inspect the care labels of each garment. For garments that need to be specially treated i.e. leather, silk, cashmere, fur, velvet and other delicate garments, please ensure that these items can be machine washed and tumble dried.

8.4.6 Excluded Items

The Wash and Fold will not include any bedding and towelling products. If these are included then it will added as an individual product and your bill will be amended accordingly.

8.4.7 Tagging

Laundry items are tagged by the load and not individually tagged. Therefore, we cannot accept any liability for missing items.

8.5 Pre-paid Bundles, including 50x Pre-paid Shirts, 100x Pre-paid Shirts, 10x Pre-paid Two-Piece Suits and 15x Pre-paid Dresses

8.5.1 Pre-paid bundles including but not limiting to 50x Pre-paid Shirts, 100x Pre-paid Shirts, 10x Pre-paid Two-Piece Suits and 15x Pre-paid Dresses are pre-paid bundles which offer a discounted, bulk rate. You do not need to order all items in a bundle at once.

8.5.2 Customers ordering aforementioned bundles will be provided with a reusable voucher code for the redemption of subsequent orders included within the purchased bundle.

8.5.3 All pre-paid bundle vouchers are subject to the same terms and conditions of Section 19 unless stated below.

8.5.4 All pre-paid bundle vouchers have a minimum order of £15.

8.5.5 Pre-paid bundles are non-refundable.

8.5.6 Pre-paid bundles can only be used on the account used to purchase the voucher and cannot be exchanged or traded.

8.5.7 Pre-paid bundle vouchers will expire 12 months after purchase.

8.5.8 Pre-paid bundles may be affected by changes to Laundrapp’s coverage and service terms.

8.5.9 The purchase of pre-paid bundle includes an initial collection of items, which is deducted from the total balance of pre-paid items.

8.5.10 Pre-paid bundle vouchers will be sent to customers after the successful delivery of their initial order, at which point payment is collected.

8.5.11 Pre-paid bundles are already heavily discounted. Customers cannot use further discounts or vouchers when purchasing a pre-paid bundle.

8.5.12 You can only use one Pre-paid bundle voucher per order.

9. If there is a problem with the services

9.1 If there is any problem with the Services:

9.1.1 please contact our Customer Care by email at customercare@laundrapp.com as detailed on the App and tell Us as soon as reasonably possible;

9.1.2 if you have a complaint about the Services we will deal with it in accordance with our Complaints Policy, available at www.laundrapp.com/complaints.

9.1.3 You will not have to pay for Us to deal with your complaint.

9.2 Complaints should be notified to Us within 24 hours of redelivery of any Item if you believe that We are in breach of our obligations under these Terms.

9.3 As a consumer, you have statutory rights if our Services are not carried out with reasonable skill and care, or if the materials used are faulty or not as described. Advice about your legal rights is available from your local Citizens’ Advice Bureau or Trading Standards office. Nothing in these Terms will affect these legal rights.

10. Price and payment

10.1 The price of the Services will be set out in Our price list as set out in the App or at www.laundrapp.com/prices and will be the price in force at the time you place your Order. Our prices may change at any time, but price changes will not affect Orders that We have accepted in accordance with paragraph 3.2 or 4.3

10.2 Our prices include VAT. However, if the rate of VAT changes between the date we accept your Order and the date of payment, We will have to adjust the rate of VAT that you pay.

10.3 Upon placing an Order we capture the payment but do not directly charge your card although some banks will show it as a recent transaction. We process payments when we have received your Order at the facility and after cleaning. If your final total is greater than your captured total (i.e. we need to update your Order accordingly) it may show on your recent transactions but the captured amount will be released when we have taken the full payment. We will take payment from the debit or credit card, details of which were supplied with your Order. If for any reason we are unable to take payment you will become liable to Us for the sum due plus interest at the rate 3% a year above the base lending rate of Barclays Bank PLC from the time to time. Interest will accrue on a daily basis from due date until the date of actual payment of the overdue amount, whether before or after judgment. You must pay Us interest together with any overdue amount.

10.4 We reserve the right to apply a minimum payment of up to 30 pence to any orders valuing between 1p and 29p. For more information about this minimum payment, please contact customercare@laundrapp.com.

11. Laundrapp Rewards

11.1 One processed and paid order will be rewarded with one hanger stamp. Cancelled orders will not be rewarded with hanger stamps. Hanger stamps do not bear any monetary value.

11.2 When a customer collects enough hanger stamps to earn a Laundrapp reward, we will send a notification email to confirm. Offers will be automatically sent by email when an order is complete and items have been delivered. Laundrapp Rewards offers cannot be returned, exchanged or refunded. Laundrapp Rewards offers are subject to change without prior notice.

11.3 As of March 9, 2016 all Laundrapp Hanger Rewards have been reset and no rewards accumulated prior to this point are considered valid.

12. Our liability to you

12.1 In the unlikely event of loss or damage to an item, Laundrapp will pay compensation in line with the Fair Compensation Guidelines as provided by the Textile Services Association.

The Textile Services Association guidelines indicate that fair and reasonable compensation be paid on the basis of allowing for wear and tear and the age of the item. It is considered reasonable for Laundrapp to ask for receipts, bank or credit card statements confirming the purchase price prior to agreeing any compensation. Failure to produce a valid proof of purchase may limit the compensation amount offered.

12.2 Subject to the following sub paragraphs, we will be compensate (in accordance with 12.1) for loss or damage which is due to Our Negligence.

12.2.1 We will not be responsible for any single item valued at more than £500 unless we have received (and acknowledged) notification via email to customercare@laundrapp.com.

12.2.2 We will not be responsible to you for any loss or damage that is foreseeable. Loss or damage is foreseeable if it is an obvious consequence of Our breach or if it was contemplated by you and US at the time we entered into a contract for the Services.

12.3 We only supply the Services for domestic and private use. You agree not to use the Services for any commercial, business or re-sale purpose, and We have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

12.4 We will not be responsible for any loss or damage (including, without limitation) any colour loss, shrinkage or other damage, resulting from the following:

12.4.1 failure to notify us of any special requirements or instructions for cleaning the Item;

12.4.2 the fact that the Item has no label indicating cleaning instructions;

12.4.3 any existing damage to the Item at the time of collection;

12.4.4 any extraneous objects left in or on the Item, including but not limited to: coins, buttons, jewellry, cufflinks, collar stiffeners, pens or tie clips

12.4.5 and extraneous packaging provided with the Item, including but not limited to: clothes hangers, suit bags or personal laundry bags

12.4.6 our acceptance of Items which we agree to provide the Services for under paragraph 8.3;

12.4.7 our agreement … paragraph 7.3;

12.4.8 our disposal of Items under paragraph 7.4;

12.5 We do not exclude or limit in any way Our liability for:

12.5.1 death or personal injury caused by negligence;

12.5.2 fraud or fraudulent misrepresentation;

12.5.3 breach of the terms implied by section 2 of the Supply of Goods and Services Act 1982 (title and quiet possession);

12.5.4 breach of the terms implied by sections 3, 4 and 5 of the Supply of Goods and Services Act 1982 (description, satisfactory quality, fitness for purpose and samples); and

12.5.5 defective products under the Consumer Protection Act 1987.

12.6 We will not be liable for any consequential loss.

12.6 We will not be liable for any damage to buttons or zips.

12.8 In the event we issue compensation for damage caused to an item(s) in our care, be it monetary or a replacement, Laundrapp reserves the right to retain permanent ownership of damaged item(s).

13. Events Outside Our Control

13.1 We will not be liable or responsible for any failure to perform, or delay in performance of, any of Our obligations under these Terms that is caused by an Event Outside Our Control.

13.2 An Event Outside Our Control means any act or event beyond Our reasonable control, or the reasonable control of any of our Service Providers including (without limitation) strikes, lock-outs or other industrial action by third parties, civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war, fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster, or closure or failure of public infrastructure or public or private telecommunications networks.

13.3 If an Event Outside Our Control takes place that affects the performance of Our obligations under these Terms:

13.3.1 We will contact you as soon as reasonably possible to notify you; and

13.3.2 Our obligations under these Terms will be suspended and the time for performance of Our obligations will be extended for the duration of the Event Outside Our Control; or

13.3.3 You may cancel your Order under paragraph 5.3 or We may cancel it under paragraph 6.1.1.

13.3.4 If your Order is cancelled We will return your Item(s) to you at no cost to you.

14. Information about us and how to contact us

14.1 We are a company registered in England and Wales. Our company registration number is 08971706 and Our registered office is at 6 Lower Grosvenor Place, London, SW1W 0EN.

14.2 If you have any questions or if you have any complaints, please contact Us. You can contact Us by e-mailing Us at customercare@laundrapp.com, or sending a request via the App.

14.3 If you wish to contact Us in writing, or if any paragraph in these Terms requires you to give Us notice in writing, you can send this to Us by e-mail at . We will confirm receipt of this by email. If We have to contact you or give you notice in writing, We will do so by notification via the App or by e-mail to the address you provide to Us in the Order.

15. How we may use your personal information

15.1 We will use the personal information you provide to Us to:

15.1.1 provide the Services;

15.1.2 process your payment for such Services; and

15.1.3 inform you about similar products or services that We provide, unless you indicate that you do not wish to receive such communications by clicking the ‘Unsubscribe’ link at the bottom of any Laundrapp promotional email communication.

15.2 We will not give your personal data to any third party other than any Service Providers

16. Laundrapp Quality Guarantee

16.1 We check each and every garment before it is returned. However, if you are not completely satisfied then simply contact us within 24 hours of delivery and we guarantee to re-clean your items free of charge. Any re-clean requests submitted after 24 hours will be considered on a discretionary basis.

16.2 To request re-cleaning for your items please email our Customer Care team, explain the problem and attach any relevant photos. A Customer Service agent will contact you to arrange a suitable time for recollection.

17. Re-cleaning policy

17.1 The re-cleaning only applies to individual items which have been cleaned by Laundrapp and the original dry cleaning ticket must be attached.

17.2 Please note it is not always possible to remove stains. If we cannot remove a stain customers will be informed according to the ticket which is attached to their items. In this instance, we are not able to offer a complimentary re-clean.

18. Laundrapp Shop

18.1 If you are not entirely satisfied with your purchase on Laundrapp Shop, we’re here to help.

18.2 You have 30 calendar days to return an item from the date you received it.To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging. Your item needs to have the receipt or proof of purchase.

18.3 Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your credit card. You will receive the credit within a certain amount of days, depending on your card issuer’s policies.

18.4  You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. Please send your item at the following address, including a copy of your order confirmation email, so we can proceed to the refund.

Laundrapp Ltd
Laundrapp Shop
21 Dartmouth Street
London, SW1H 9BP

18.5 If you have any questions on how to return your items to us, please contact customercare@laundrapp.com.

19. Vouchers and promotions

19.1 Vouchers are subject to expiry dates and value for particular promotions.

19.2 These terms apply to all Laundrapp vouchers and are subject to Laundrapp’s full service terms and conditions and website terms and conditions.

19.2 Vouchers cannot be used in conjunction with any other Laundrapp voucher or any other offer.

19.3 Only one voucher or code may be used per transaction.

19.4 Vouchers are strictly non-transferable, and have no cash value. Placing a voucher for sale is strictly prohibited and renders the voucher void.

19.5 Laundrapp reserves the right to reject a voucher with reasonable cause.

19.6 Laundrapp reserves the right to withdraw this offer at any time and without warning.

19.7 To redeem a voucher you must present the code found on the voucher at checkout.

19.8 The minimum order value for orders using a voucher code is £20 or otherwise specified, including the voucher.

19.9 Once activated, vouchers must be used within a 24 hours.

19.10 Vouchers are issued on and limited to a one per household basis.

19.11 Vouchers cannot be applied to shop items or shoe services.

19.12 Vouchers cannot be applied when purchasing High Five+ or High Five Super+ bundles, as these bundles are already heavily discounted.

20. Referral

20.1 If an existing customer refers a friend using the referral code created in the app, we will give the referrer a 25% off Laundrapp voucher. The referred friend will receive a 25% off Laundrapp voucher.

20.2 As of 24/05/2016, all new referral vouchers have an expiry period of 30 days from the day that they are issued.

20.3 If an existing customer refers a friend using the direct mail gift card, we will give the referrer a £20 Laundrapp voucher. The referred friend will also receive a £20 Laundrapp voucher. The minimum order value for orders using a direct mail gift card is £30, including the voucher.

20.4 To benefit from the referral offer, the existing customer must use the referral code created in the app or the code printed on the direct mail gift card.

20.5 The existing customer will only receive their referral voucher once the referred friend has completed a transaction and the order payment has been processed successfully. Voucher codes will be issued by email.

20.6 Referral vouchers will not be issued for installations. Laundrapp will only accept referrals for new customers.

20.7 The minimum order value for orders using a referral voucher code or a referral reward voucher code is £20, including the voucher.

20.8  Referral vouchers cannot be used in conjunction with any other customer offer or promotion.

20.9 Referral vouchers are issued on and limited to a one per household basis.

20.10 Referral vouchers cannot be applied to shop items and shoe services.

21. Other important terms

21.1 We may transfer Our rights and obligations under these Terms to another organisation, and We will always notify you in writing if this happens, but this will not affect your rights or Our obligations under these Terms.

21.2 This contract is between you and Us. No other person shall have any rights to enforce any of its terms.

21.3 Each of the paragraphs of these Terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.

21.4 These Terms are governed by English law and will be subject to the exclusive jurisdiction of the English courts, unless you are a resident of Northern Ireland or Scotland, in which case you may also bring proceedings in Northern Ireland or Scotland as appropriate.

22. Laundrapp iPhone 6 Lucky Draw

22.1 The prize draw is open to all [Laundrapp account holders] who are UK residents (excluding Northern Ireland) and aged 18 years or over.

22.2 You will be automatically entered into the prize draw when you share your referral code in a Trustpilot review of Laundrapp

22.3 You will only be entered into the prize draw once regardless of the number of reviews you place

22.5 The closing date of the prize draw is 23:59 UK time on 30 May 2016. Orders placed by your friends after this time will not be counted.

22.6 Laundrapp accepts no responsibility for entries not successfully completed due to a technical fault.

22.7 A winner will be chosen by random draw performed by a computer process on 30 May 2016.

22.8 The winner will receive a silver 16 GB iPhone 6.

22.9 The winner will be notified by email (using the details provided) and must provide a postal address to claim their prize. If a winner does not respond to Laundrapp within 14 days of being notified by Laundrapp, then the winner’s prize will be forfeited and Laundrapp will be entitled to select another winner in accordance with the process described above.

22.10 The prize will be sent to the winner by post within 14 days of being notified of their win.

22.11 The prize for the winner is non-exchangeable, non-transferable and no cash alternative is offered. No purchase required.

22.12 The decision of Laundrapp regarding any aspect of the prize draw is final and binding and no correspondence will be entered into about it.

22.13 The winner’s name and county can be obtained by sending an email to marketing@laundrapp.com within 7 days after the date of the prize draw.

22.14 Participants are deemed to have accepted and agreed to be bound by these terms and conditions upon entry.

22.15 Insofar as is permitted by law, Laundrapp, its agents or distributors will not in any circumstances be responsible or liable to compensate the winner or accept any liability for any loss, damage, personal injury or death occurring as a result of taking up the prize except where it is caused by the negligence of Laundrapp, its agents or distributors or that of their employees.

22.16 Winner may be required to participate in publicity related to the prize draw, which may include the publication of their name and photograph in any media.

22.17 Personal data supplied during the course of this promotion will be used only for the purposes of carrying out the prize draw and delivering the prize to the winner.

22.18 The prize draw will be governed by English law and entrants to the prize draw submit to the jurisdiction of the English courts.

22.19 This prize draw is run by Laundrapp Limited, a company registered in England and Wales under company number 08971706 of Laundrapp Shop, 21 Dartmouth Street, London, SW1H 9BP (“Laundrapp”).

23. Collection Charge

23.1 To balance high demand and ensure we can deliver the best possible service, we have introduced a small collection charge for particular timeslots. Collection charges only apply to our busiest times and all slots are free to start with.

23.2 The collection charge can vary, depending on the popularity in your area and when you place an order. The charge will be displayed next to every time slot if applicable. The charge will be added to the order total when you place an order. Delivery will remain free.

23.3 If a collection is re-scheduled, customers will only be charged with the new slot collection charge and any discrepancy will be refunded automatically.

23.4 If a collection is cancelled, customers will not be charged for the collection fee.

23.5 The collection charge is additional to the minimum spend.

23.6 Any marketing voucher will still apply to the total order value, including the collection charge.

23.7 If a collection is late, a refund of the collection fee will be provided. We try our very best to let our customers know in advance of any potential delay however unfortunately delays can sometimes happen and when they do our agents or Customer Care Team will notify you in advance.

24. Laundrapp 12 Days of Christmas Give Away & Prize Draw

24.1 The 12 days of Christmas give away & prize draw is open to all [Laundrapp account holders] who are UK residents (excluding Northern Ireland) and aged 18 years or over.

24.2 Each give away, prize or offer is for 24 hours only – you will be automatically entered if you order using the corresponding voucher code.

24.3 You will only be entered into the prize draw if you have used the corresponding code with your order.

24.4 If you cancel your order – your entry into that particular offer/give away or prize draw will be cancelled.

24.5 The opening date for entries for each prize is 00:00 on the date of promotion. The closing date for each prize draw will be 23:59 UK time on the day of promotion. Orders placed after this time using the code will not be counted.

24.6 Laundrapp accepts no responsibility for entries not successfully completed due to a technical fault.

24.7 A winner will be chosen by random draw performed by a computer process within 48 hours of each entry.

24.8 The winner will receive the prize as corresponding to the code they used with their order.

24.9 The winner will be notified by email (using the details provided) within 48 hours of entry. If a winner does not respond to Laundrapp within 14 days of being notified by Laundrapp, then the winner’s prize will be forfeited and Laundrapp will be entitled to select another winner in accordance with the process described above.

24.10 The prize will be sent to the winner by post or email depending on the give away within 14 days of being notified of their win.

24.11 The prize for the winner is non-exchangeable, non-transferable and no cash alternative is offered.

24.12 The decision of Laundrapp regarding any aspect of the prize draw is final and binding and no correspondence will be entered into about it.

24.13 The winner’s name and county can be obtained by sending an email to marketing@laundrapp.com within 7 days after the date of the prize draw.

24.14 Participants are deemed to have accepted and agreed to be bound by these terms and conditions upon entry.

24.15 Insofar as is permitted by law, Laundrapp, its agents or distributors will not in any circumstances be responsible or liable to compensate the winner or accept any liability for any loss, damage, personal injury or death occurring as a result of taking up the prize except where it is caused by the negligence of Laundrapp, its agents or distributors or that of their employees.

24.16 Winners may be required to participate in publicity related to the prize draw, which may include the publication of their name and photograph in any media.

24.17 Personal data supplied during the course of this promotion will be used only for the purposes of carrying out the prize draw and delivering the prize to the winner.

24.18 The prize draw will be governed by English law and entrants to the prize draw submit to the jurisdiction of the English courts.

24.19 This prize draw is run by Laundrapp Limited, a company registered in England and Wales under company number 08971706 of Laundrapp Shop, 21 Dartmouth Street, London, SW1H 9BP (“Laundrapp”).

24.20 No purchase necessary to enter – email code to customercare@laundrapp.com

24.21 The £20 Hailo credit can be redeemed by hailing a cab on the Hailo mobile app using the ‘Pay With Card’ option. The £20 credit is valid for one journey only and will be subtracted from the total value of the fare of your next ride. If the journey exceeds £20 the difference will be charged to your registered card. London journeys booked by mobile app only. Expires at 23:59 on 31 December 2016. Terms apply at https://hailocab.com/terms

24.22 The Gousto offer is valid for new customers only. The offer is valid only towards your first box. Subsequent boxes will be charged at full price. Delivery is free across the UK and there is no obligation to continue your subscription. See www.gousto.co.uk for full T&C’s. This marketing communication is directed at and valid for UK residents.

24.23 Urban Massage voucher valid in London, Manchester, Birmingham, Edinburgh or Glasgow. Can not be exchanged for cash or otherwise. Valid for 6 months. Delivery of code by email only. Full T&Cs online. 

24.24 T.M.Lewin offer only valid on a single purchase – the offer can be used online or on an instore iPad. The offer is valid on all multibuy and individually priced items. Offer cannot be redeemed against previous purchases, or used in conjunction with any other voucher or online discount code. Offer excludes any alteration, gift voucher, hirewear or delivery purchases. Voucher expires 31/01/16.

25. Laundrapp iPhone 6 Lucky Draw for Referral Sharing

25.1 The prize draw is open to all [Laundrapp account holders] who are UK residents (excluding Northern Ireland) and aged 18 years or over.

25.2 You will be automatically entered into the prize draw each time you share your referral code in a Laundrapp review on either the App Store or Google Play store.

25.3 The opening date for entries is 20:00 on 12 Jan 2016. The closing date of the prize draw is 23:59 UK time on 11 Feb 2016.

25.4 Laundrapp accepts no responsibility for entries not successfully completed due to a technical fault.

25.5 A winner will be chosen by random draw performed by a computer process on 7 December 2015.

25.6 The winner will receive a silver 16 GB iPhone 6.

25.7 The winner will be notified by email (using the details provided) before 26 Feb 2016 and must provide a postal address to claim their prize. If a winner does not respond to Laundrapp within 14 days of being notified by Laundrapp, then the winner’s prize will be forfeited and Laundrapp will be entitled to select another winner in accordance with the process described above.

25.8 The prize will be sent to the winner by post within 14 days of being notified of their win.

25.8 The prize for the winner is non-exchangeable, non-transferable and no cash alternative is offered. No purchase necessary.

25.9 The decision of Laundrapp regarding any aspect of the prize draw is final and binding and no correspondence will be entered into about it.

25.10 The winner’s name and county can be obtained by sending an email to marketing@laundrapp.com within 7 days after the date of the prize draw.

25.11 Participants are deemed to have accepted and agreed to be bound by these terms and conditions upon entry.

25.12 Insofar as is permitted by law, Laundrapp, its agents or distributors will not in any circumstances be responsible or liable to compensate the winner or accept any liability for any loss, damage, personal injury or death occurring as a result of taking up the prize except where it is caused by the negligence of Laundrapp, its agents or distributors or that of their employees.

25.13 Winner may be required to participate in publicity related to the prize draw, which may include the publication of their name and photograph in any media.

25.14 Personal data supplied during the course of this promotion will be used only for the purposes of carrying out the prize draw and delivering the prize to the winner.

25.15 The prize draw will be governed by English law and entrants to the prize draw submit to the jurisdiction of the English courts.

25.16 This prize draw is run by Laundrapp Limited, a company registered in England and Wales under company number 08971706 of Laundrapp Shop, 21 Dartmouth Street, London, SW1H 9BP (“Laundrapp”).

26. Laundrapp Mothers Day 2016 Flowers Give Away & Prize Draw

26.1 The Mothers Day give away & prize draw is open to all [Laundrapp account holders] who are UK residents (excluding Northern Ireland) and aged 18 years or over.

26.2 You will be automatically entered if you order using the corresponding voucher code.

26.3 You will only be entered into the prize draw if you have used the corresponding code with your order.

26.4 If you cancel your order – your entry into this particular offer/give away or prize draw will be cancelled.

26.5 The opening date for entries for the prize is 29th February 2016 at 17:00. The closing date for each prize draw will be Wednesday 2nd March 2016 at 14:00 UK time. Orders placed after this time using the code will not be counted.

24.6 Laundrapp accepts no responsibility for entries not successfully completed due to a technical fault.

26.7 A winner will be chosen by random draw performed by a computer process within 48 hours of each entry.

26.8 The winner will receive the prize as corresponding to the code they used with their order.

26.9 The winner will be notified by email (using the details provided) within 48 hours of entry. If a winner does not respond to Laundrapp within 14 days of being notified by Laundrapp, then the winner’s prize will be forfeited and Laundrapp will be entitled to select another winner in accordance with the process described above.

26.10 The prize will be sent to the winner by post or email depending on the give away within 14 days of being notified of their win.

26.11 The prize for the winner is non-exchangeable, non-transferable and no cash alternative is offered.

26.12 The decision of Laundrapp regarding any aspect of the prize draw is final and binding and no correspondence will be entered into about it.

26.13 The winner’s name and county can be obtained by sending an email to marketing@laundrapp.com within 7 days after the date of the prize draw.

26.14 Participants are deemed to have accepted and agreed to be bound by these terms and conditions upon entry.

26.15 Insofar as is permitted by law, Laundrapp, its agents or distributors will not in any circumstances be responsible or liable to compensate the winner or accept any liability for any loss, damage, personal injury or death occurring as a result of taking up the prize except where it is caused by the negligence of Laundrapp, its agents or distributors or that of their employees.

26.16 Winners may be required to participate in publicity related to the prize draw, which may include the publication of their name and photograph in any media.

26.17 Personal data supplied during the course of this promotion will be used only for the purposes of carrying out the prize draw and delivering the prize to the winner.

26.18 The prize draw will be governed by English law and entrants to the prize draw submit to the jurisdiction of the English courts.

26.19 This prize draw is run by Laundrapp Limited, a company registered in England and Wales under company number 08971706 of Laundrapp Shop, 21 Dartmouth Street, London, SW1H 9BP (“Laundrapp”).

26.20 No purchase necessary to enter – email code to customercare@laundrapp.com

26. 21 The prize is provided by Bloom & Wild. No cash alternative available. Full terms & conditions at bloomandwild.com. Entrants must be 18 or over. Delivery only available in the UK.

27. Laundrapp Digital Gift Cards

27.1 Digital gift cards cannot be redeemed for cash or returned for cash refund.

27.2 Laundrapp accepts no responsibility for digital gift cards after purchase. Please make sure you enter the correct recipient email address.

27.3 Laundrapp Ltd is not responsible for any loss or damage resulting from lost or stolen digital cards or use without your permission.

27.4 Any amount not used from the digital gift card cannot be redeemed on another order.

27.5 These terms and conditions will not affect your statutory rights.

27.6 Digital gift cards cannot be used in conjunction with any other Laundrapp voucher or any other offer.

27.7 Placing a digital gift card for sale is strictly prohibited and renders the gift card void.

27.8 Only one digital gift card or code may be used per transaction.

27.9 Digital gift cards do not count as referral codes and no parties will receive £10 extra as referral.

27.10 All digital gift cards are subject to a one year expiry from the day of purchase.

28. International Women’s Day 2016 

28.1 10% of all sales that include the code IWD on site or app purchases made by midnight 11 March 2016 will be donated to Rosa charitable fund for women and girls in the UK. Their registered UK charity number is 1124856.

29. Laundrapp Gift cards

29.1 Laundrapp gift cards are issued by Laundrapp Ltd.

29.2 This card cannot be redeemed for cash or returned for cash refund.

29.3 You will be responsible for this card after purchase.

29.4 Laundrapp Ltd is not responsible for any loss or damage resulting from lost or stolen cards or use without your permission.

29.5 Any amount not used from the gift card cannot be redeemed on another order.

29.6 Laundrapp Ltd reserves the right to amend the terms and conditions or discontinue the card at any time.

29.7 These terms apply to all Laundrapp vouchers and are subject to Laundrapp’s full service terms and conditions and website terms and conditions.

29.8 These terms and conditions will not affect your statutory rights.

29.9  Gift cards cannot be used in conjunction with any other Laundrapp voucher or any other offer.

29.10 Placing a gift card for sale is strictly prohibited and renders the gift card void.

29.11 Only one gift card or code may be used per transaction.

29.12 Gift cards do not count as referral codes and no parties will receive £10 extra as referral.

29.13 Expiry date is stated on the gift card.

29.14 Your gift card is valuable, so treat it like cash.

30. Laundrapp & Lovespace Spring Clean 2016 Give Away

30.1 The Spring Clean give away & prize draw is open to all who are UK residents (excluding Northern Ireland) and aged 18 years or over.

30.2 You will be automatically entered if like and comment the post.

30.3 You will only be entered into the prize draw if you comment and like the post.

30.4 The opening date for entries for the prize is 12th April 2016 at 11:00. The closing date for each prize draw will be Thursday 14th April 2016 at 23:59 UK time. Comments after this time will not be counted .

30.5 Laundrapp accepts no responsibility for entries not successfully completed due to a technical fault.

30.6 A winner will be chosen by random draw performed by a computer process within 48 hours of each entry.

30.7 The winner will be notified by email (using the details provided) within 48 hours of entry. If a winner does not respond to Laundrapp within 14 days of being notified by Laundrapp, then the winner’s prize will be forfeited and Laundrapp will be entitled to select another winner in accordance with the process described above.

30.8 The prize will be sent to the winner by post or email depending on the give away within 14 days of being notified of their win.

30.9 The prize for the winner is non-exchangeable, non-transferable and no cash alternative is offered.

30.10 The decision of Laundrapp regarding any aspect of the prize draw is final and binding and no correspondence will be entered into about it.

30.11 The winner’s name and county can be obtained by sending an email to marketing@laundrapp.com within 7 days after the date of the prize draw.

30.12 Participants are deemed to have accepted and agreed to be bound by these terms and conditions upon entry.

30.13 Insofar as is permitted by law, Laundrapp, its agents or distributors will not in any circumstances be responsible or liable to compensate the winner or accept any liability for any loss, damage, personal injury or death occurring as a result of taking up the prize except where it is caused by the negligence of Laundrapp, its agents or distributors or that of their employees.

30.14 Winners may be required to participate in publicity related to the prize draw, which may include the publication of their name and photograph in any media.

30.15 Personal data supplied during the course of this promotion will be used only for the purposes of carrying out the prize draw and delivering the prize to the winner.

30.16 The prize draw will be governed by English law and entrants to the prize draw submit to the jurisdiction of the English courts.

30.17 This prize draw is run by Laundrapp Limited, a company registered in England and Wales under company number 08971706 of Laundrapp Shop, 21 Dartmouth Street, London, SW1H 9BP (“Laundrapp”).

30.18 No purchase necessary to enter – email code to customercare@laundrapp.com

30.19 The prize is also partly provided by Lovespace. No cash alternative available. Full terms & conditions at lovespace.co.uk. Entrants must be 18 or over. Delivery only available in the UK.

31. Laundrapp Friday 13th Prize Draw

31.1 The Friday 13th prize draw is open to all [Laundrapp account holders] who are UK residents (excluding Northern Ireland) and aged 18 years or over.

31.2 You will be automatically entered if you order using the corresponding voucher code, LUCKY13.

31.3 You will only be entered into the prize draw if you have used the corresponding code with your order.

31.4 If you cancel your order – your entry into this particular offer/give away or prize draw will be cancelled.

31.5 The opening date for entries for the prize is 13th May 2016. The closing date for each prize draw will be Saturday 14th 23:59:59 UK time. Orders placed after this time using the code will not be counted.

31.6 Laundrapp accepts no responsibility for entries not successfully completed due to a technical fault.

31.7 A winner will be chosen by random draw performed by a computer process within 48 hours of each entry.

31.8 The winner will receive the prize as corresponding to the code they used with their order.

31.9 The winner will be notified by email (using the details provided) within 48 hours of entry. If a winner does not respond to Laundrapp within 14 days of being notified by Laundrapp, then the winner’s prize will be forfeited and Laundrapp will be entitled to select another winner in accordance with the process described above.

31.10 The prize will be sent to the winner by post or email depending on the give away within 14 days of being notified of their win.

31.11 The prize for the winner is non-exchangeable, non-transferable and no cash alternative is offered.

31.12 The decision of Laundrapp regarding any aspect of the prize draw is final and binding and no correspondence will be entered into about it.

31.13 The winner’s name and county can be obtained by sending an email to marketing@laundrapp.com within 7 days after the date of the prize draw.

31.14 Participants are deemed to have accepted and agreed to be bound by these terms and conditions upon entry.

31.15 Insofar as is permitted by law, Laundrapp, its agents or distributors will not in any circumstances be responsible or liable to compensate the winner or accept any liability for any loss, damage, personal injury or death occurring as a result of taking up the prize except where it is caused by the negligence of Laundrapp, its agents or distributors or that of their employees.

31.16 Winners may be required to participate in publicity related to the prize draw, which may include the publication of their name and photograph in any media.

31.17 Personal data supplied during the course of this promotion will be used only for the purposes of carrying out the prize draw and delivering the prize to the winner.316.18 The prize draw will be governed by English law and entrants to the prize draw submit to the jurisdiction of the English courts.

31.19 This prize draw is run by Laundrapp Limited, a company registered in England and Wales under company number 08971706 of Laundrapp Shop, 21 Dartmouth Street, London, SW1H 9BP (“Laundrapp”).

31.20 No purchase necessary to enter – email code to customercare@laundrapp.com

Laundrapp Unlimited


32.1 Customers ordering a Laundrapp Unlimited promotion will be provided with a reusable voucher code for the redemption of all subsequent orders, up to £30 (inclusive of VAT) per order, within the specified expiry date on the order confirmation. Laundrapp Unlimited is only valid for the customer’s single designated address at any one time i.e. at one pick up location (this single designated address may only be modified in accordance with Laundrapp’s General Terms and Conditions and the applicable instructions on Laundrapp’s website or app)

32.2 The Laundrapp Unlimited voucher can only be used on a single order at a time and is limited to £30 (inclusive of VAT) in value per order. Customers can use the voucher code as many times as they want before the specified expiry date but may only have one Laundrapp Unlimited order in progress at a time. Where an order is less than the £30 (inclusive of VAT) maximum value per order, the balance between the customer’s order and the voucher value shall not carry over to any subsequent order (and Laundrapp shall in no way be obliged to reimburse the customer for such shortfall).

32.3 Laundrapp Unlimited excludes Laundrapp shop or shoe care or other non-laundry or non-dry cleaning items.32.4 Laundrapp Unlimited vouchers may be affected by changes to Laundrapp’s coverage and service terms. All requests for Laundrapp Unlimited are offers by a customer to purchase the voucher and are subject to acceptance by Laundrapp and receipt by customer of a Laundrapp Unlimited order confirmation.

32.5 For orders over £30, the difference between the Laundrapp Unlimited voucher and the final order value will be charged as normal in accordance with Laundrapp’s fees and terms and conditions at that time.

32.6 We will aim to send Laundrapp Unlimited vouchers to customers within 24 hours after the successful payment of the initial order, which occurs when clothes are collected and received at our facility, but we shall not be liable for delays that are caused by Events Outside Our Control.

32.7 Laundrapp Unlimited vouchers must be used on the account used to purchase and for the customer that purchased the voucher and cannot be shared, refunded, exchanged or traded. Laundrapp Unlimited vouchers are not valid for any corporate account holders or commercial use.

32.8 Laundrapp reserves the right to withdraw the Laundrapp Unlimited voucher promotion at any time upon immediate notice (by placing a notice on its website), subject to all existing vouchers in force at that time. All use of Laundrapp Unlimited is subject to fair and reasonable usage (“Fair Use”). Laundrapp may terminate any customer’s Laundrapp Unlimited voucher where Laundrapp, in its sole discretion, considers that a customer is using the promotion other than for Fair Use or the Customer is otherwise in breach of Laundrapp’s General Terms & Conditions.

32.9 There is no minimum order value for redeeming Laundrapp Unlimited vouchers.

32.10 All Laundrapp Unlimited vouchers are subject to Laundrapp’s General  Terms and Conditions, including, without limitation, Section 19 of those terms, unless expressly stated otherwise in these promotion terms.

32.11  If a customer fails to use or activate a Laundrapp Unlimited voucher before the specified expiry date, Laundrapp shall not be liable for any loss or failure by the customer to use or enjoy the voucher.

32.12  Where a customer has experienced a technical difficulty with a voucher or customer service failure or delay, Laundrapp shall seek to respond to all queries in this regard as soon as possible and may (where it feels merited following an investigation), in its sole discretion, offer a discount or extend the relevant promotion for that customer (and this shall be the customer’s exclusive remedy in such circumstances). Nothing in these promotion terms affect the customer’s rights as a consumer or otherwise afforded by applicable law.

32.13 The promotion is subject to availability and the maximum number of promotion code redemptions set by Laundrapp in respect of such promotion. Where Laundrapp wishes to withdraw the Laundrapp Unlimited promotion, it may do so by providing 30 days’ prior written notice to the customer. In the event of such termination, Laundrapp shall refund to the customer the purchase price of the voucher pro-rated in respect of the period following the effective date of termination, plus a premium of 25% on this pro-rated value.

  1.  MAY16 Buy One Get One Free Promotion

33.1  Customers will use the code MAy16 to order, the expiry date for which is 00:00 GMT May 26, 2016.

33.2 No discount is applied to orders as a result of using the MAY16 code.

33.3 Customers who order using the MAY16 before the expiry period will be emailed a new voucher code entitling them to £10 off their next order.

33.4 New voucher codes will only be sent once the previous order, for which the MAY16 code was used, is complete and any clothes delivered back to the customer.

33.5 The expiry date on new voucher codes issued as part of the MAY16 Buy One Get One Free Promotion will be 00:00 June 30, 2016.

33.6 All standard terms for vouchers and promotions apply.

34. Laundrapp Amazon £10 Voucher Competition

34.1 The prize draw is open to all [Laundrapp account holders] who are UK residents (excluding Northern Ireland) and aged 18 years or over.

34.2 You will be automatically entered into the prize draw when you share your referral code in a Trustpilot review of Laundrapp

34.3 You will only be entered into the prize draw once regardless of the number of reviews you place.

34.5 The closing date of the prize draw is 23:59 UK time on 31 May 2016.

34.6 Laundrapp accepts no responsibility for entries not successfully completed due to a technical fault.

34.7 A winner will be chosen by random draw performed by a computer process on 30 May 2016.

34.8 Each winner will be given a £10 Amazon voucher.

34.9 The winner will be notified by email (using the details provided) and must provide a postal address to claim their prize. If a winner does not respond to Laundrapp within 14 days of being notified by Laundrapp, then the winner’s prize will be forfeited and Laundrapp will be entitled to select another winner in accordance with the process described above.

34.10 The prize will be sent to the winner by post within 14 days of being notified of their win.

34.11 The prize for the winner is non-exchangeable, non-transferable and no cash alternative is offered. No purchase required.

34.12 The decision of Laundrapp regarding any aspect of the prize draw is final and binding and no correspondence will be entered into about it.

34.13 The winner’s name and county can be obtained by sending an email to marketing@laundrapp.com within 7 days after the date of the prize draw.

34.14 Participants are deemed to have accepted and agreed to be bound by these terms and conditions upon entry.

34.15 Insofar as is permitted by law, Laundrapp, its agents or distributors will not in any circumstances be responsible or liable to compensate the winner or accept any liability for any loss, damage, personal injury or death occurring as a result of taking up the prize except where it is caused by the negligence of Laundrapp, its agents or distributors or that of their employees.

34.16 Winner may be required to participate in publicity related to the prize draw, which may include the publication of their name and photograph in any media.

34.17 Personal data supplied during the course of this promotion will be used only for the purposes of carrying out the prize draw and delivering the prize to the winner.

34.18 The prize draw will be governed by English law and entrants to the prize draw submit to the jurisdiction of the English courts.

34.19 This prize draw is run by Laundrapp Limited, a company registered in England and Wales under company number 08971706 of Laundrapp Shop, 21 Dartmouth Street, London, SW1H 9BP (“Laundrapp”).

35. Laundrapp Amazon £5 Voucher Giveaway

35.1 The giveaway is open to all [Laundrapp account holders] who are UK residents (excluding Northern Ireland)

35.2 You will be automatically entered into the giveaway and awarded a £5 Amazon voucher when you share your referral code in a Trustpilot review of Laundrapp.

35.3 You will only be awarded one £5 Amazon voucher regardless of the number of reviews you place, the rating or the review content.

35.4 The closing date for this giveaway is 23:59 UK time on July 1 2016. Reviews completed after this date will not be awarded a £5 Amazon Voucher.

35.5 Laundrapp accepts no responsibility for entries not successfully completed due to a technical fault.

35.6 Vouchers will be sent by email, along with a notification email, within one week (7 days) of the closing date (see 35.5)

35.7 Laundrapp must be made aware of any issues within 14 days of the closing date (See 35.5).

35.8 Vouchers are non-exchangeable, non-transferable and no cash alternative is offered. No purchase required.

35.9 The decision of Laundrapp regarding any aspect of the giveaway is final and binding and no correspondence will be entered into about it.

35.10 Participants are deemed to have accepted and agreed to be bound by these terms and conditions upon entry.

35.11 Insofar as is permitted by law, Laundrapp, its agents or distributors will not in any circumstances be responsible or liable to compensate the winner or accept any liability for any loss, damage, personal injury or death occurring as a result of taking up the prize except where it is caused by the negligence of Laundrapp, its agents or distributors or that of their employees.

35.12 Winner may be required to participate in publicity related to the giveaway, which may include the publication of their name and photograph in any media.

35.13 Personal data supplied during the course of this promotion will be used only for the purposes of carrying out the giveaway and delivering the vouchers.

35.14 The giveaway will be governed by English law and entrants to the prize draw submit to the jurisdiction of the English courts.

35.15 This giveaway is run by Laundrapp Limited, a company registered in England and Wales under company number 08971706 of Laundrapp Shop, 21 Dartmouth Street, London, SW1H 9BP (“Laundrapp”).

36. Laundrapp EURO 2016 Prize Draw

36.1 The prize draw is open to all [Laundrapp account holders] who are UK residents (excluding Northern Ireland) and aged 18 years or over.

36.2 You will be automatically entered into the draw every time you use the code EURO16.

36.3 The code EURO16 will not discount the order but instead give you entry into the prize draw.

36.4 Code EURO16 can be used multiple times by the same account holder throughout the promotional period as detailed below.

36.5 The promotional period will run from 10/06/2016 to midnight 10/07/2016.

36.6 If you do not wish to be entered into the prize draw please email marketing@laundrapp.com

36.7 The closing date of the prize draw is 23:59 UK time on 10th July 2016.

36.8 Laundrapp accepts no responsibility for entries not successfully completed due to a technical fault.

36.9 A winner will be chosen by random draw performed by a computer process on 12th July 2016.

36.10 The winners will receive one of the following: • VIP Wembley Stadium Tour for Two plus a bottle of Champagne • One of four £50 John Lewis Vouchers • One of three Adidas Euro 2016 Official Match Footballs • One of three football shirts of your choosing

36.11 The winners will all be notified by email (using the details provided). If a winner does not respond to Laundrapp within 14 days of being notified by Laundrapp, then the winner’s prize will be forfeited and Laundrapp will be entitled to select another winner in accordance with the process described above.

36.12 The prizes will be sent to the winners by post/email within 14 days of being notified of their win.

36.13 The prize for the winner is non-exchangeable, non-transferable and no cash alternative is offered.

36.14 The decision of Laundrapp regarding any aspect of the prize draw is final and binding and no correspondence will be entered into about it.

36.15 The winner’s name can be obtained by sending an email to marketing@laundrapp.com within 7 days after the date of the prize draw.

36.16 Participants are deemed to have accepted and agreed to be bound by these terms and conditions upon entry.

36.17 Insofar as is permitted by law, Laundrapp, its agents or distributors will not in any circumstances be responsible or liable to compensate the winner or accept any liability for any loss, damage, personal injury or death occurring as a result of taking up the prize except where it is caused by the negligence of Laundrapp, its agents or distributors or that of their employees.

36.18 Winner may be required to participate in publicity related to the prize draw, which may include the publication of their name and photograph in any media.

36.19 Personal data supplied during the course of this promotion will be used only for the purposes of carrying out the prize draw and delivering the prize to the winner.

36.20 The prize draw will be governed by English law and entrants to the prize draw submit to the jurisdiction of the English courts.

36.21 This prize draw is run by Laundrapp Limited, a company registered in England and Wales under company number 08971706 of Laundrapp Shop, 21 Dartmouth Street, London, SW1H 9BP (“Laundrapp”).

36.22 No purchase required. Please email marketing@laundrapp.com to enter without purchase.

July Gin & Tonic Giveaway

37.1 The giveaway is open to all Laundrapp account holders who are UK residents (excluding Northern Ireland).

37.2 You will only be sent a Sipsmith Gin and Tonic if you order using the corresponding voucher coder, GIN.

37.3 The opening date of the giveaway is Friday 22nd July 2016 at 12:00. The closing date is Sunday 31st July 2016 at 23:59.

37.4 Your Gin and Tonic will not be delivered with your laundry and dry cleaning but will be sent separately by post.

37.5 Participants are deemed to have accepted and agreed to be bound by these terms and conditions upon entry.

37.6 Insofar as is permitted by law, Laundrapp, its agents or distributors will not in any circumstances be responsible or liable to compensate the winner or accept any liability for any loss, damage, personal injury or death occurring as a result of taking up the prize except where it is caused by the negligence of Laundrapp, its agents or distributors or that of their employees.

37.7 Winners may be required to participate in publicity related to the prize draw, which may include the publication of their name and photograph in any media.

37.8 Personal data supplied during the course of this promotion will be used only for the purposes of carrying out the give away and delivering the gin and tonic to you.

26.18 The giveaway will be governed by English law and entrants to the giveaway submit to the jurisdiction of the English courts.

26.19 This giveaway is run by Laundrapp Limited, a company registered in England and Wales under company number 08971706 of Laundrapp Shop, 21 Dartmouth Street, London, SW1H 9BP (“Laundrapp”).

37.5 No purchase necessary

  1. Laundrapp July Referral Lucky Draw

38.1 The prize draw is open to all [Laundrapp account holders] who are UK residents (excluding Northern Ireland) and aged 18 years or over.

38.2 You will be automatically entered into the prize draw for every successful referral you make with your unique referral code, within the given time frame.

38.3 Each referral is an entry into the prize draw.

38.4 The closing date of the prize draw is 23:59 UK time on Sunday 31st July 2016. Orders placed by your friends after this time will not be counted.

38.5 Laundrapp accepts no responsibility for entries not successfully completed due to a technical fault.

38.6 A winner will be chosen by random draw performed by a computer process on Monday 1st August 2016.

38.7 The winner will receive prize of £150 Secret Escapes voucher to use when booking with Secret Escapes. The voucher will be valid for 12 months from date of purchase.

38.8 The winner will be notified by email (using the details provided). If the winner does not respond to Laundrapp within 14 days of being notified by Laundrapp, then the winner’s prize will be forfeited and Laundrapp will be entitled to select another winner in accordance with the process described above.

38.9 The prize will be sent to the winner within 14 days of being notified of their win.

39.10 The prize for the winner is non-exchangeable, non-transferable and no cash alternative is offered. No purchase required.

38.11 The decision of Laundrapp regarding any aspect of the prize draw is final and binding and no correspondence will be entered into about it.

38.12 The winner’s name and county can be obtained by sending an email to customercare@laundrapp.com within 7 days after the date of the prize draw.

38.13 Participants are deemed to have accepted and agreed to be bound by these terms and conditions upon entry.

38.14 Insofar as is permitted by law, Laundrapp, its agents or distributors will not in any circumstances be responsible or liable to compensate the winner or accept any liability for any loss, damage, personal injury or death occurring as a result of taking up the prize except where it is caused by the negligence of Laundrapp, its agents or distributors or that of their employees.

38.15 Winner may be required to participate in publicity related to the prize draw, which may include the publication of their name and photograph in any media.

38.16 Personal data supplied during the course of this promotion will be used only for the purposes of carrying out the prize draw and delivering the prize to the winner.

38.17 The prize draw will be governed by English law and entrants to the prize draw submit to the jurisdiction of the English courts.

38.18 This prize draw is run by Laundrapp Limited, a company registered in England and Wales under company number 08971706 of Laundrapp Shop, 21 Dartmouth Street, London, SW1H 9BP (“Laundrapp”).

  1. Laundrapp Sunglass Hut Competiton

39.1 The prize draw is open to all [Laundrapp account holders] who are UK residents (excluding Northern Ireland) and aged 18 years or over.

39.2 You will be automatically entered into the prize draw once by using either voucher code SHADES or voucher code SUITCASE. You can only enter this competition once.

39.3 Each referral is an entry into the prize draw.

39.4 The closing date of the prize draw is 23:59 UK time on 31st Aug 2016. Orders placed by your friends after this time will not be counted.

39.5 Laundrapp accepts no responsibility for entries not successfully completed due to a technical fault.

39.6 A winner will be chosen by random draw performed by a computer process

39.7 The winner will receive a prize of one £50 Sunglass Hut voucher to use when booking with Secret Escapes. The voucher will be valid for 12 months from date of purchase.

39.8 The winner will be notified by email (using the details provided). If the winner does not respond to Laundrapp within 14 days of being notified by Laundrapp, then the winner’s prize will be forfeited and Laundrapp will be entitled to select another winner in accordance with the process described above.

39.9 The prize will be sent to the winner within 14 days of being notified of their win.

39.10 The prize for the winner is non-exchangeable, non-transferable and no cash alternative is offered. No purchase required.

39.11 The decision of Laundrapp regarding any aspect of the prize draw is final and binding and no correspondence will be entered into about it.

39.12 The winner’s name and county can be obtained by sending an email to customercare@laundrapp.com within 7 days after the date of the prize draw.

39.13 Participants are deemed to have accepted and agreed to be bound by these terms and conditions upon entry.

39.14 Insofar as is permitted by law, Laundrapp, its agents or distributors will not in any circumstances be responsible or liable to compensate the winner or accept any liability for any loss, damage, personal injury or death occurring as a result of taking up the prize except where it is caused by the negligence of Laundrapp, its agents or distributors or that of their employees.

39.15 Winner may be required to participate in publicity related to the prize draw, which may include the publication of their name and photograph in any media.

39.16 Personal data supplied during the course of this promotion will be used only for the purposes of carrying out the prize draw and delivering the prize to the winner.

39.17 The prize draw will be governed by English law and entrants to the prize draw submit to the jurisdiction of the English courts.

39.18 This prize draw is run by Laundrapp Limited, a company registered in England and Wales under company number 08971706 of Laundrapp Shop, 21 Dartmouth Street, London, SW1H 9BP (“Laundrapp”).

40. TM Lewin Shirt Giveaway

40.1 The prize draw is open to all [Laundrapp account holders] who are UK residents (excluding Northern Ireland) and aged 18 years or over.

40.2 You will be automatically entered into the prize draw once by using either voucher code WINSHIRTS and you will receive 15% You can only enter this competition once.

40.3 6 shirts will be given away to the winners. Shirts will be chosen from a select range of TM Lewin options, not all shirts on their website are available for this offer.

40.4 The closing date of the prize draw is 23:59 UK time on 31st Aug 2016. Orders placed by your friends after this time will not be counted.

40.5 Laundrapp accepts no responsibility for entries not successfully completed due to a technical fault.

40.6 A winner will be chosen by random draw performed by a computer process

40.7 Shirts are not refundable or replaceable

40.8 The winner will be notified by email (using the details provided). If the winner does not respond to Laundrapp within 14 days of being notified by Laundrapp, then the winner’s prize will be forfeited and Laundrapp will be entitled to select another winner in accordance with the process described above.

40.9 The prize will be sent to the winner within 14 days of being notified of their win.

40.10 The prize for the winner is non-exchangeable, non-transferable and no cash alternative is offered. No purchase required.

40.11 The decision of Laundrapp regarding any aspect of the prize draw is final and binding and no correspondence will be entered into about it.

40.12 The winner’s name and county can be obtained by sending an email to customercare@laundrapp.com within 7 days after the date of the prize draw.

40.13 Participants are deemed to have accepted and agreed to be bound by these terms and conditions upon entry.

40.14 Insofar as is permitted by law, Laundrapp, its agents or distributors will not in any circumstances be responsible or liable to compensate the winner or accept any liability for any loss, damage, personal injury or death occurring as a result of taking up the prize except where it is caused by the negligence of Laundrapp, its agents or distributors or that of their employees.

40.15 Winner may be required to participate in publicity related to the prize draw, which may include the publication of their name and photograph in any media.

40.16 Personal data supplied during the course of this promotion will be used only for the purposes of carrying out the prize draw and delivering the prize to the winner.

40.17 The prize draw will be governed by English law and entrants to the prize draw submit to the jurisdiction of the English courts.

40.18 This prize draw is run by Laundrapp Limited, a company registered in England and Wales under company number 08971706 of Laundrapp Shop,  (“Laundrapp”).

 

41. Power Bank Competition

41.1 The prize draw is open to all residents (excluding Northern Ireland) aged 18 years or over.

41.2 You will be automatically entered into the prize draw once by using the voucher code POWER or/and you will be automatically entered in the competition by Re-tweeting the Power Bank tweet.

41.3 No purchase required. Please email marketing@laundrapp.com to enter without purchase.

41.4 The code can be used only once per customer/household and the minimum order is £15.

41.5 The code is available to customers in Laundrapp operated areas only.

41.6 Power banks will be given away to the winners.

41.7 The closing date of the prize draw is 23:59 UK time on 8th Oct 2016. Orders placed by your friends after this time will not be counted.

41.8 Laundrapp accepts no responsibility for entries not successfully completed due to a technical fault.

41.9 A winner will be chosen by random draw performed by a computer process

41.10 Power banks are not refundable or replaceable

41.11 The winner will be notified by email (using the details provided). If the winner does not respond to Laundrapp within 14 days of being notified by Laundrapp, then the winner’s prize will be forfeited and Laundrapp will be entitled to select another winner in accordance with the process described above.

41.12 The prize will be sent to the winner within 14 days of being notified of their win.

41.13 The prize for the winner is non-exchangeable, non-transferable and no cash alternative is offered.

41.14 The decision of Laundrapp regarding any aspect of the prize draw is final and binding and no correspondence will be entered into about it.

41.15 The winner’s name and county can be obtained by sending an email to customercare@laundrapp.com within 7 days after the date of the prize draw.

41.16 Participants are deemed to have accepted and agreed to be bound by these terms and conditions upon entry.

41.17 Insofar as is permitted by law, Laundrapp, its agents or distributors will not in any circumstances be responsible or liable to compensate the winner or accept any liability for any loss, damage, personal injury or death occurring as a result of taking up the prize except where it is caused by the negligence of Laundrapp, its agents or distributors or that of their employees.

41.18 Winner may be required to participate in publicity related to the prize draw, which may include the publication of their name and photograph in any media.

41.19 Personal data supplied during the course of this promotion will be used only for the purposes of carrying out the prize draw and delivering the prize to the winner.

41.20 The prize draw will be governed by English law and entrants to the prize draw submit to the jurisdiction of the English courts.

41.21 This prize draw is run by Laundrapp Limited, a company registered in England and Wales under company number 08971706 of Laundrapp Shop, (“Laundrapp”).

42. Cornerstone Gift Sets Giveaway

42.1 The prize draw is open to all who are UK residents (excluding Northern Ireland) and aged 18 years or over.

42.2 You will be automatically entered into the prize draw once you complete the form.

42.3 5 gift sets will be given away to the winners.

42.4 The closing date of the prize draw is 23:59 UK time on 21st Nov 2016. Orders placed by your friends after this time will not be counted.

42.5 Laundrapp accepts no responsibility for entries not successfully completed due to a technical fault.

42.6 A winner will be chosen by random draw performed by a computer process

42.7 Shirts are not refundable or replaceable

42.8 The winner will be notified by email (using the details provided). If the winner does not respond to Laundrapp within 14 days of being notified by Laundrapp, then the winner’s prize will be forfeited and Laundrapp will be entitled to select another winner in accordance with the process described above.

42.9 The prize will be sent to the winner within 14 days of being notified of their win.

42.10 The prize for the winner is non-exchangeable, non-transferable and no cash alternative is offered. No purchase required.

42.11 The decision of Laundrapp regarding any aspect of the prize draw is final and binding and no correspondence will be entered into about it.

42.12 The winner’s name and county can be obtained by sending an email to customercare@laundrapp.com within 7 days after the date of the prize draw.

42.13 Participants are deemed to have accepted and agreed to be bound by these terms and conditions upon entry.

42.14 Insofar as is permitted by law, Laundrapp, its agents or distributors will not in any circumstances be responsible or liable to compensate the winner or accept any liability for any loss, damage, personal injury or death occurring as a result of taking up the prize except where it is caused by the negligence of Laundrapp, its agents or distributors or that of their employees.

42.15 Winner may be required to participate in publicity related to the prize draw, which may include the publication of their name and photograph in any media.

42.16 Personal data supplied during the course of this promotion will be used only for the purposes of carrying out the prize draw and delivering the prize to the winner.

42.17 The prize draw will be governed by English law and entrants to the prize draw submit to the jurisdiction of the English courts.

42.18 This prize draw is run by Laundrapp Limited, a company registered in England and Wales under company number 08971706 of Laundrapp Shop,  (“Laundrapp”).

    52. M&S voucher competition

52.1 The prize draw is open to all residents (excluding Northern Ireland) aged 18 years or over.

52.2 You will be automatically entered into the prize draw once by using the voucher code M&S16 or alternatively you can email marketing@laundrapp.com to be entered.

52.3 The code is available to customers in Laundrapp operated areas only.

52.4 The prize is one £100 M&S voucher

52.5 A winner will be chosen by random draw performed by a computer process

52.6 The winner will be notified by email (using the details provided). If the winner does not respond to Laundrapp within 14 days of being notified by Laundrapp, then the winner’s prize will be forfeited and Laundrapp will be entitled to select another winner in accordance with the process described above.

52.7 The prize will be sent to the winner within 14 days of being notified of their win.

52.8 Laundrapp accepts no responsibility for entries not successfully completed due to a technical fault.

52.9 The prize for the winner is non-exchangeable, non-transferable and no cash alternative is offered

52.10 Winner may be required to participate in publicity related to the prize draw, which may include the publication of their name and photograph in any media.

52.11 Personal data supplied during the course of this promotion will be used only for the purposes of carrying out the prize draw and delivering the prize to the winner.

52.12 The prize draw will be governed by English law and entrants to the prize draw submit to the jurisdiction of the English courts.

52.13 This prize draw is run by Laundrapp Limited, a company registered in England and Wales under company number 08971706 of Laundrapp Shop,  (“Laundrapp”).

53. Laundrapp Amazon £5 Voucher Giveaway

53.1 The giveaway is open to all [Laundrapp account holders] who are UK residents (excluding Northern Ireland)

53.2 You will be awarded a £5 Amazon voucher when you share your referral code in a Google review of Laundrapp.

53.3 You will only be awarded one £5 Amazon voucher regardless of the number of reviews you place, the rating or the review content.

53.4 The closing date for this giveaway is 23:59 UK time on December 22nd 2016. Reviews completed after this date will not be awarded a £5 Amazon Voucher.

53.5 Laundrapp accepts no responsibility for entries not successfully completed due to a technical fault.

53.6 Vouchers will be sent by email, along with a notification email, within two weeks of receiving review

53.7 Laundrapp must be made aware of any issues within 14 days of the closing date (See 35.5).

53.8 Vouchers are non-exchangeable, non-transferable and no cash alternative is offered. No purchase required.

53.9 The decision of Laundrapp regarding any aspect of the giveaway is final and binding and no correspondence will be entered into about it.

53.10 Participants are deemed to have accepted and agreed to be bound by these terms and conditions upon entry.

53.11 Insofar as is permitted by law, Laundrapp, its agents or distributors will not in any circumstances be responsible or liable to compensate the winner or accept any liability for any loss, damage, personal injury or death occurring as a result of taking up the prize except where it is caused by the negligence of Laundrapp, its agents or distributors or that of their employees.

53.12 Winner may be required to participate in publicity related to the giveaway, which may include the publication of their name and photograph in any media.

53.13 Personal data supplied during the course of this promotion will be used only for the purposes of carrying out the giveaway and delivering the vouchers.

53.14 The giveaway will be governed by English law and entrants to the prize draw submit to the jurisdiction of the English courts.

53.15 This giveaway is run by Laundrapp Limited, a company registered in England and Wales under company number 08971706 of Laundrapp Shop, 21 Dartmouth Street, London, SW1H 9BP (“Laundrapp”).

54. Charles Tyrwhitt Promotion

54.1 This voucher entitles you to spend £10 online, by phone or in-store.

54.2 No minimum spend applies.

54.3 Voucher can only be used once in a single transaction, and only one voucher can be redeemed per household.

54.4 It cannot be used in conjunction with any other offer or vouchers and excludes clearance products, delivery costs, gift vouchers, gift boxes and alterations.

54.5 CT reserve the right to withdraw this offer at any time.

54.6 Valid until 31st December 2016.

55. £50 House of Fraser Gift Cards Prize Draw

55.1 The prize draw is open to all [Laundrapp account holders] who are UK residents (excluding Northern Ireland) and aged 18 years or over.

55.2 You will be automatically entered into the prize draw once by using voucher code BLKFRI and you will receive 15% discount. You can only enter this competition once.

55.3 Five Gift Cards will be given away to the winners.

55.4 The closing date of the prize draw is 23:59 UK time on 29th Nov 2016.

55.5 Laundrapp accepts no responsibility for entries not successfully completed due to a technical fault.

55.6 A winner will be chosen by random draw performed by a computer process

55.7 Gift Cards are not refundable or replaceable

55.8 The winner will be notified by email (using the details provided). If the winner does not respond to Laundrapp within 7 days of being notified by Laundrapp, then the winner’s prize will be forfeited and Laundrapp will be entitled to select another winner in accordance with the process described above.

55.9 The prize will be sent to the winner within 14 days of being notified of their win.

55.10 The prize for the winner is non-exchangeable, non-transferable and no cash alternative is offered. No purchase required.

55.11 The decision of Laundrapp regarding any aspect of the prize draw is final and binding and no correspondence will be entered into about it.

55.12 The winner’s name and county can be obtained by sending an email to customercare@laundrapp.com within 7 days after the date of the prize draw.

55.13Participants are deemed to have accepted and agreed to be bound by these terms and conditions upon entry.

55.14 Insofar as is permitted by law, Laundrapp, its agents or distributors will not in any circumstances be responsible or liable to compensate the winner or accept any liability for any loss, damage, personal injury or death occurring as a result of taking up the prize except where it is caused by the negligence of Laundrapp, its agents or distributors or that of their employees.

55.15 Winner may be required to participate in publicity related to the prize draw, which may include the publication of their name and photograph in any media.

55.16 Personal data supplied during the course of this promotion will be used only for the purposes of carrying out the prize draw and delivering the prize to the winner.

55.17 The prize draw will be governed by English law and entrants to the prize draw submit to the jurisdiction of the English courts.

55.18 This prize draw is run by Laundrapp Limited, a company registered in England and Wales under company number 08971706 of Laundrapp Shop, (“Laundrapp”).

56. ONEWASH and ONEFIVE Buy One Get One Free Promotion

56.1  Customers will use the code ONEWASH or ONEFIVE to order, the expiry date for which is 00:00 GMT November 29, 2016.

56.2 No discount is applied to orders as a result of using the ONEWASH or ONEFIVE code.

56.3 Customers who order using the ONEWASH or ONEFIVE code before the expiry period will be emailed a new voucher code entitling them to 100% off a Wash, Tumble Dry & Fold or High Five Special Offer with their next order.

56.4 New voucher codes will only be sent once the previous order, for which the ONEWASH or ONEFIVE code was used, is complete and any clothes delivered back to the customer.

56.5 The expiry date on new voucher codes issued as part of the ONEWASH or ONEFIVE Buy One Get One Free Promotion will be 23:00  GMT December 17, 2016.

56.6 All standard terms for vouchers and promotions apply.

57. Laundrapp 12 Days of Christmas Give Away & Prize Draw 2016

57.1 The 12 days of Christmas give away & prize draw is open to all [Laundrapp account holders] who are UK residents (excluding Northern Ireland) and aged 18 years or over.

57.2 Each give away, prize or offer is for 24 hours only – you will be automatically entered into the competition by Re-tweeting the 12 Days of Christmas giveaways tweet and following the Laundrapp Twitter account.

57.3 No purchase required.

57.4 The opening date for entries for each prize is 00:00 on the date of promotion. The closing date for each prize draw will be 23:59 UK time on the day of promotion. Re-tweets and Laundrapp Twitter account follows after this time will not be counted.

57.5 Laundrapp accepts no responsibility for entries not successfully completed due to a technical fault.

57.6 A winner will be chosen by random draw performed by a computer process within 48 hours of each entry.

57.7 The winner will be notified by Twitter within 48 hours of entry. If a winner does not respond to Laundrapp within 7 days of being notified by Laundrapp, then the winner’s prize will be forfeited and Laundrapp will be entitled to select another winner in accordance with the process described above.

57.8 The prize will be sent to the winner by post or email depending on the give away within 14 days of being notified of their win.

57.9 The prize for the winner is non-exchangeable, non-transferable and no cash alternative is offered.

57.10 The decision of Laundrapp regarding any aspect of the prize draw is final and binding and no correspondence will be entered into about it.

57.11 Participants are deemed to have accepted and agreed to be bound by these terms and conditions upon entry.

57.12 Insofar as is permitted by law, Laundrapp, its agents or distributors will not in any circumstances be responsible or liable to compensate the winner or accept any liability for any loss, damage, personal injury or death occurring as a result of taking up the prize except where it is caused by the negligence of Laundrapp, its agents or distributors or that of their employees.

57.13 Winners may be required to participate in publicity related to the prize draw, which may include the publication of their name and photograph in any media.

57.14 Personal data supplied during the course of this promotion will be used only for the purposes of carrying out the prize draw and delivering the prize to the winner.

57.15 The prize draw will be governed by English law and entrants to the prize draw submit to the jurisdiction of the English courts.

57.16 This prize draw is run by Laundrapp Limited, a company registered in England and Wales under company number 08971706 of Laundrapp Shop, (“Laundrapp”).

57.17 The Bloom & Wild competition closes at 23:00  GMT December 04, 2016. All entrants must be aged 18 or over. Open to residents of the UK only. No cash alternatives available.

 

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