Skip to navigation Skip to main content

Live Chat Support

Got a question about your dry cleaning order or want some information on our latest deals? Speak directly to the Laundrapp team using our Live Chat function!

If the Live Chat team isn’t available to answer your question immediately then just leave us a message and we’ll get back to you as soon as possible. You can also reach us directly by emailing customercare@laundrapp.com, if you prefer.

Using Live Chat

How do I use Live Chat?

Using Live Chat is easy – just click the blue box in bottom left and give us a few details on how we can help. If we’re available to talk then we’ll be right with you to answer your questions.

Live Chat isn’t always available and we can sometimes get pretty busy. If we’re not available to talk straight away then you use the same process to leave us a message. You can also reach us at customercare@laundrapp.com if you prefer.

When is Live Chat available?

Live Chat is usually available from 9:30 AM to 18:00, Monday to Friday. If you need to speak to us outside of those hours or if we’re busy due to high demand then you can leave us a message and we’ll respond to you as soon as possible.

You can also reach us by emailing customercare@laundrapp.com, if you prefer.

Why do I need to give you my email address?

We need your email address so we have another way to contact you if needed and so we can confirm your identity if your question relates to an existing order.

Don’t worry, we won’t sign you up to any newsletters or spam emails.

Is there any information I should have ready?

If your question relates to an existing or completed order then it’s very helpful if you have your order number to hand, so we can find the details for you as quick as possible. We may also ask you for further information, such as your postcode, if needed.

How else can I contact you?

If we’re not immediately available via Live Chat or if you’d prefer to contact us privately then you can always email us at customercare@laundrapp.com. We’ll get back to you as soon as possible.

Order Now

Enjoy laundry freedom with us. Order online or download the app.

  • App Store
  • Google Play

Order online for on-demand collection and delivery

Order Online

Download the App

Enter Your Postcode